Admissions Guide - What to Expect
Basic information everyone wants to know
1. What happens when you get here?
We learn about you.
An initial one-on-one meeting with a trained assessment counselor determines the exact nature of the patient's physical and psychological status, and the appropriate treatment to address those issues.
Once this has been determined, we contact the person's insurance company to obtain authorization for admission. If there is no insurance, a financial counselor can discuss these matters and explore options with the patient and family.
A history and physical is completed, sometimes with a psychiatric assessment as warranted.
But to talk more about learning - you can't arrive at a detailed profile of drug or alcohol problems by filling out a questionnaire and talking for an hour. The Nurses Lifeline utilizes a multi-disciplinary five-day assessment. This detailed study encompasses the many factors that surround the patient and the addiction: physical and mental health; the workplace, stress, and the expectations and relationships with peers and supervisors; home, family and social life; legal situation; and collateral data collection from multiple external sources.
The patient participates in initial treatment planning and receives an orientation on Livengrin programs, schedules and the residential campus. Plans for each person may involve a full-time residential stay, and/or treatment at one of our six outpatient centers.
Livengrin makes every effort to ensure that an individual seeking help will receive the medical care and financial guidance that is necessary. While infrequent, at times Livengrin may not be "right" for an individual, due to medical or other reasons. The admissions staff then helps with contacts to a local hospital, municipal social services, or other appropriate facility to ensure – to the best of our ability – that the patient receives care.
2. What to bring and prepare for
Prospective patients should come to this program with a photo ID, health-insurance ID card, and the names and phone numbers of your physician and/or other doctors who have seen you, therapist, etc.
Aside from the financial card or information you may need for admission, you should not bring other credit cards, large amounts of money or checkbook.
Pack a simple bag with comfortable clothing and personal hygiene items, which includes shampoo and razors (but no product containing alcohol).
Tobacco products are permitted, but we'd rather encourage patients to really do a "clean sweep" of unhealthy behavior. The Smoking Cessation Program in rehab is voluntary and available at the beginning of, or any time during, a patient's stay. This is a nicotine patch regimen with continuing education and motivation.
There are specific regulations regarding use of house telephones for outside contact. Patients may not have cell phones. Also not permitted: radios, Mp3 or other music players; food or candy; mouthwash (unless labeled alcohol-free); perfume or cologne; computers, games or handheld systems; cameras or audio-visual equipment.
All patients are expected to do their own laundry. Washers and dryers are available at no charge.
Our nutritional professionals and dietary staff work diligently to ensure a healthy experience for patients. Because many individuals are on special diets, visitors may not bring food for patients.
Patients may send and receive mail at any point during their treatment stay.
All of these topics are discussed in detail with patients and loved ones as a person comes through the Admissions process.
3. Initial information for family members
Chemical dependency is a disease that affects all members of a family. We place great emphasis on helping families to understand substance abuse and addiction, and to assist loved ones in learning about the role they play in a patient's recovery.
It is difficult for anyone to see a member of the family go into a healthcare facility for a period of time. However, you will feel a relief that your loved one is being treated for a chemical dependency.
We encourage you to be as involved as possible while your loved one is in treatment. This will benefit each person's well-being, and increases the chances for success in the ongoing recovery from alcoholism or drug abuse.
A range of services are offered for families, older children, couples and "significant others" at Livengrin, in group and private meetings. More details are provided during the admission, and you can read more.
(The Foundation protects the confidentiality of each patient. We are prohibited by Federal law from giving the family any information concerning any patient without specific, written permission from the patient. That includes well-meaning calls – "I wanted to ask about Maryann, we dropped her off this morning." It is up to the patient to make a phone call after admission to let the family know about their situation.) More on confidentiality.
Pre-approval for visitors is a patient's responsibility to obtain, and there are specific visiting hours for the inpatient program. In order to visit, family members must attend our "Day of Enlightenment" that informs and prepares loved ones for their crucial role as part of the patient's recovery. Complete information about visiting and our family services will be provided during the admission process, and you can read more here.
Staff will inspect all packages, bags or envelopes as visitors come to the campus.
Every Livengrin location has free parking. Transportation to its main campus from local bus, rail and air connections, medical or other treatment facilities, or other appropriate locations can be provided. Our main campus is conveniently located near I-95, US 1 and the Bensalem exit of the PA Turnpike.